Account and Data Deletion
This document explains how to delete your account in the Kinobaza mobile application and what happens to your data upon deletion. The operator of the application is J-19 group LLP (BIN 190540021304, Republic of Kazakhstan, Almaty, Alatau district, Akbulak microdistrict, Sharipova St. 157, postal code 160600). Matters relating to account deletion and data processing are governed by the applicable laws of the Republic of Kazakhstan.
1. How to delete your account in the app
You can delete your account yourself, directly within the app. To do so, follow these steps:
- Open the "Profile" section.
- Select "Delete account".
- Confirm the deletion in the confirmation dialog that appears.
Once you confirm, the deletion process starts automatically.
2. What happens when you delete your account
When your account is deleted, the following actions are performed.
What is deleted
Your personal content is deleted, including:
- cards and services;
- chats and messages;
- AI assistant history;
- viewing history;
- favorites;
- calendar events;
What is anonymized
Personal data on the account is anonymized immediately — that is, brought to a form that no longer allows it to be linked to you.
Revocation of sessions and push notifications
- All sessions are revoked — you are signed out on all devices.
- The push token is cleared — push notifications are no longer sent to your devices.
3. Timeframes
- Immediately: personal data on the account is anonymized, all sessions are revoked, and the push token is cleared.
- Within approximately 30 days: the account record is permanently deleted.
4. What may be retained and why
After your account is deleted, the following may be retained:
- anonymized and aggregated data — which does not allow you to be identified as a user;
- information that the operator is required to retain in accordance with the applicable laws of the Republic of Kazakhstan.
5. Exporting your data before deletion
Before deleting your account, you can export your data using the data export feature in the app. We recommend doing this in advance, as data cannot be recovered after deletion.
6. Requesting deletion by email
If you are unable to use in-app deletion, you can request account deletion by emailing J19europe01@gmail.com.
7. Contacts
For questions related to account deletion and data processing, please contact the operator:
- Operator: J-19 group LLP
- BIN: 190540021304
- Address: Republic of Kazakhstan, Almaty, Alatau district, Akbulak microdistrict, Sharipova St. 157, postal code 160600
- Email: J19europe01@gmail.com