Support · Kinobaza
Here you will find how to contact the support team of the Kinobaza app and get help with any questions related to the app, your account, and your data.
1. How to contact us
For any questions, suggestions, or issues, please email us:
- Email: J19europe01@gmail.com
We aim to reply within 3 business days. To help us assist you faster, please include where possible: your device model and OS version, the app version, and a detailed description of the issue (a screenshot if relevant).
2. What we can help with
- signing in and restoring access to your account;
- questions about the app and its features;
- payments and subscriptions;
- bug reports and technical issues;
- questions about your personal data and consents;
- account deletion and data export.
3. Managing your account and data
- Account deletion: you can delete your account directly in the app ("Profile" → "Delete account") or by email request. Learn more — Account and Data Deletion.
- Data export: before deletion you can download your data using the export feature in the app.
- Privacy: how we process data — see the Privacy Policy.
4. Operator contacts
- Operator: J-19 group LLP
- BIN: 190540021304
- Address: 157 Sharipova St., Akbulak, Alatau district, Almaty, 160600, Republic of Kazakhstan
- Email: J19europe01@gmail.com